One of the challenges facing government departments is to accelerate service delivery using the spirit and principles of Batho Pele. There are a number of initiatives that various government departments at national and provincial levels have embarked on to implement Batho Pele. To date there exists no platform to share and exchange experiences and lessons on Batho Pele. It is against that background that DPSA’s Service Delivery Improvement Branch has identified the need to hold and launch a learning network on Batho Pele. Purpose and Objectives The purpose and objectives of the learning workshop is to provide a platform for those in service delivery:

• To explore and reach an understanding on the meaning of Batho Pele and its importance in the business of government, particularly service delivery
• To understand government's various initiatives and programmes to make Batho Pele work
• To showcase government's efforts to put people first in service delivery
• To share and learn from each other based on practical experiences in implementing Batho Pele on the ground