Visions and missions exist to instil a sense of common purpose and energise members of an organisation towards action. Batho Pele vision and mission emanated from the realisation that government should transform service delivery mechanisms to meet the needs of citizens. In this context the following vision and mission statements were developed to energise the transformation efforts of public servants:

Vision

"To continually improve the lives of the People of South Africa by a transformed public service, which is representative, coherent, transparent, efficient, effective, accountable and responsive to the needs of all"

Mission

"The creation of a people-centred and a people-driven public service that is characterised by equity, quality, timeousness and a strong code of ethics."